Store Policies & FAQs

Delivery timing depends on product availability, order size, shipping method and destination. Contact support for current fulfillment timing.

Contact Radon Supplies before returning an item so the team can confirm eligibility and provide the correct return instructions.

Large-format Stego products may require special return and freight handling. Contact customer service before arranging a return.

Eligible fans are supported by their manufacturer warranty. Keep your order details and contact Radon Supplies for warranty guidance.

Radon professionals may qualify for preferred pricing. Apply through the professional pricing page or call the team.

Available methods vary by package size, product type and destination. Freight may be required for oversized orders.

Photograph the package and product upon arrival and contact customer service promptly with your order information.

LTL delivery appointments are coordinated by the carrier. Contact the carrier and Radon Supplies promptly if a scheduled window is missed.