Store Policies & FAQs
Shipping, returns, warranty and ordering information.
Read common questions ↓How long does it take to get my products?+
Delivery timing depends on availability, order size, shipping method and destination. Contact support for current timing.
Do you offer refunds?+
Contact Radon Supplies before returning an item so we can confirm eligibility and provide the correct instructions.
Returning Stego products+
Large format Stego products may require special return and freight handling. Contact customer service first.
Fan warranty+
Eligible fans are supported by their manufacturer warranty. Keep your order details and contact us for guidance.
Mitigator pricing+
Radon professionals may qualify for preferred pricing through the professional account application.
What shipping methods do you offer?+
Available methods vary by package size, product type and destination. Freight may be required for oversized orders.
What if my product arrives damaged?+
Photograph the package and product and contact customer service promptly with your order information.
Missing LTL freight delivery windows+
Appointments are coordinated by the carrier. Contact the carrier and Radon Supplies promptly if a window is missed.
Still have a question?
Our team is a call or message away.
